RETURN & REFUND POLICY
Conditions for returns:
In order for the Product to be eligible for a return, please make sure that:
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The Product were purchased in the last 14 days
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The Product are in the original packaging
The following Product cannot be returned:
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The supply of Product made to your specifications or clearly personalized.
- The supply of Product that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Product which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return Process
Return Process
We cannot be held responsible for Products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a Store Credit without actual receipt of the Product or proof of received return delivery.
100% Refund as store credit*. Store credit does not expire, and you may apply it to future purchases. Only a registered account is required. Our Hair team can assist you in setting up an account if you don't have one.
Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the refund status.
Order Status
As of July 10th, all credit/debit card orders will be charged as they are placed. In addition, the order will be charged the following business day if placed outside of business hours. If you have paid with PayPal, funds will be captured immediately.
For each process of your order, an automated email will be provided. You will receive shipping estimates and shipping confirmations with tracking information. In each automated confirmation email, you will receive a confirmation link. Your confirmation link can be accessed 24/7 and will have your order's current details and updates. If you have any questions, please contact our customer service department.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at customerservice@theeobsession.com