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SHIPPING POLICY

Shipping Policy

The Obsession ("we" and "us") is the operator of (https://www.theeobsession.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
 

Shipping Options

  1. US Ground 3-10 business days $7.99 - $14.99 (FREE on purchases over $89)

  2. International 5-20 business days $24.99 (FREE on purchases over $129)

Processing Time

All orders have a processing time of 1-3 business days

Shipping

We ship Monday to Friday excluding weekends and public holidays. You will receive a confirmation email with the tracking link once your order has shipped. The update can take up to 48 hours. If you don't see your shipping confirmation email in your inbox after one business day, please try checking your spam/junk or promotional folder.
 

Please note: We cannot be held responsible for delays caused by the carrier.

 

International Shipping Taxes

If you are shipping to a country outside of the United States, your order may be subject to import duties and taxes, which are excluded from international shipping. The fee you paid and collected once your package arrived in your country.
 
We are not responsible for any additional duties, taxes, or charges that may be levied by customs for international shipments. Any refused international package will be subject to a  restocking fee of 30% of the total order amount.

Military Addresses

Orders shipped to Hawaii, Alaska, or any of the US Territories via regular USPS service only. For military orders, delivery times can be longer than 15-20 business days.

Automatic Return & Wavier of Wrong Addresses

It is the buyer's responsibility to ensure that the shipping address is entered correctly. It is not possible to redirect a packet once it has been sent. If your package is returned due to an incorrect address, we can resend it. to the right address; Otherwise, we cannot arrange for a reshipment. All international car returns are subject to a 30% restocking fee per money refund. There is a $5 fee.99 shipping cost ($19.99 for international orders) for reshipping if the package is returned to the sender. 

Disclaimer of Package Loss or Damage 

If the signature requirement is waived or if you have a signature waiver agreement with FedEx, DHL, or TNT, We are no longer responsible for the package loss or damage.

Customer service

For all customer service inquiries, please email us at customerservice@theeobsession.com